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Contact

Bugs and billing—include the steps.

Do not send secrets.

Start creatingEmail us
support@houray-lab.com

Inbox

Subject FrameGlitch. Include job ID and steps.

Channels

Email: support@houray-lab.com You may also use the HOURAY Lab. contact form. Put FrameGlitch in the subject.

  • Emailsupport@houray-lab.com
  • FormHOURAY Lab. contact form
  • SubjectFrameGlitch
support@houray-lab.com
SUPPORT

Bugs

Include steps, job ID, approximate time, OS and browser.

Do not send passwords, API keys, card data or unpublished personal/music media.

  • No passwords
  • No API keys
  • No card data
  • No unpublished personal/music media
  1. Steps
  2. Job ID
  3. Time
  4. OS / Browser
QUOTE 1,240 Cr Seedance · 5s · 720p · silent Balance after run · 3,760 Cr
BILLING

Billing

Include purchase time, whether payment completed, on-screen balance and symptom (missing grant, double charge, refund request, etc.).

Never send the card number.

Purchase timeInclude
Paid?Yes/No
BalanceNote it
Card numberNever

Reply

We may ask follow-up questions. There is no emergency phone desk.

ReplyFollow-ups possible

To confirm details

  • Email only
PhoneNo emergency desk

No phone desk

  • Use email